Returns & Exchange – Nivaa Jewellery

BUY NOW, PAY LATER WITH AFTERPAY📦

BUY NOW PAY LATER WITH AFTERPAY

BUY NOW PAY LATER WITH AFTERPAY

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Returns & Exchanges

At Nivaa, we want you to be head-over-heels in love with your new jewellery. But hey, sometimes things don't work out (like that time you tried rocking neon green eyeshadow... #neveragain).

Here's the Deal on Returns & Exchanges:

  • You've got 14 days from the day your package arrives to decide if your new jewellery is a total vibe. If not, you can send them back for an exchange or store credit.

Just a Few Things to Keep in Mind:

  • Keep it Fresh: Make sure your jewellery hasn't been worn, altered, or wrestled with a koala (seriously, don't do that). Original packaging and proof of purchase are your BFFs here.
  • Some Things Are Final: Earrings are a no-go for returns due to hygiene reasons (we all know how those lobes can get!). Sale items are also excluded because, well, they were already on super sale!
  • Shipping: You're the captain of this return ship! So you'll cover the cost of sending it back. We recommend using a trackable option so your precious jewels don't get lost in the mail abyss.
  • Exchanges: Want to swap for a different size, color, or style? Just let us know when you contact our customer service crew. We'll do our best to make the swap happen, but availability can be a fickle beast.

How to Get Started with a Return or Exchange:

  1. Shoot an email to our customer service crew at hello@nivaa.com.au within 14 days of receiving your package. Let them know your order details and why you're not feeling the jewellery.
  2. We'll review your request and send you instructions on how to return your item safely.
  3. Store credit will be issued as a gift card, perfect for treating yourself to some new Nivaa goodness later.
  4. Refunds are only for damaged, faulty, or irreplaceable items. If you qualify, your refund will go back to the original payment method you used.

Damaged Goods?

If your Nivaa jewellery arrives looking a little worse for wear, contact our customer service team ASAP with details and pictures. We'll get things sorted, fast!

Allergies & Product Descriptions:

Everyone's body chemistry is different. While we can't offer returns or exchanges for allergic reactions, we want you to be informed! Always read the product descriptions carefully to identify potential allergens before you buy. If you have any concerns, reach out to our customer service team before placing your order.