Snake Chain

Stainless Steel is durable and can handle everyday wear, but avoid extreme bending. It's mostly scratch-resistant, so store pieces separately in soft cloths to prevent scratches. Cleaning is easy—just use mild soap and a soft cloth. It’s tarnish-resistant, but regular cleaning keeps it looking great. Avoid harsh chemicals and acidic substances to maintain its quality.

S925 silver is beautiful and hypoallergenic. Keep it away from harsh chemicals like cleaning products, perfumes, and hairspray. Store it in a cool, dry place, ideally in a pouch or airtight container. Wipe it gently with a soft cloth after wearing, and avoid harsh brushes. Remove it before exercising or swimming to prevent tarnishing. If it starts to tarnish, use a silver polishing cloth to restore its shine.

View detailed instructions here.

Our 60-day "We Got Your Back Guarantee" covers manufacturing faults and tarnishes, but not normal wear, accidental damage, or issues from improper handling. If you spot a defect, email us at hello@nivaa.com.au with your order details and a photo. We’ll guide you through the warranty process, but shipping costs for returns are on you. Keep your receipt and follow our care instructions to keep your jewellery shining!

View the detailed Warranty policy here.

You’ve got 14 days to return or exchange unworn jewellery for store credit (just a heads up, earrings and sale items are final). Just shoot us an email at hello@nivaa.com.au to get the ball rolling. Remember, you’ll cover return shipping, and refunds are only for damaged or faulty items.

View the detailed Returns & Exchange policy here.